How Knowledge Management is impacted by YOU, Time magazine's person of the year.

Did you see the Time Magazine's Person of the Year in 2006 ? It was the collective "You," based on all the work you are doing to create content on blogs, iTunes, wikis YouTube, and many other interesting Web 2.0 technologies. Have you heard the buzz in the technology world about a second phase of web-based technologies that build off this stuff to create user-generated content?

What has this to do with knowledge management? Come to the February HKKMS meeting for discussions of this and many other questions, and see some examples of Web 2.0 tools and services. This is the time of capturing knowledge in consumer and business communities by empowering an environment for user-generated content.

Speaker: Dirk Tussing , Managing Director, Executive Learning Exchange, Chicago

Time: 18:30-20:00

Venue: Hong Kong General Chamber of Commerce, 22/F United Centre, 95 Queensway

Please click here for details.

Total Customer Relationship Management (CRM) in retail banking: the come-back of an old-age banking practice at a new level

At the late industrial age, primitive “money stores” were replaced by large scale money center banks. Efficiency-led banking practice based on labor specialization is mainly product-oriented and cookie-cutting for customers. The information revolution in the new century has enabled a come-back of the customer-centric banking practice with mass customization of products and services, based on the new notion of “long tail” theory. We are observing the customer-centric management philosophy being applied to all aspects of retail banking, leading to new challenges in business analysis, and more profoundly, banks' organization structure. What are the information and knowledge challenges in CRM?

Speaker: Roger Gu, Head of Strategic Business Decision Unit of Standard Charted Bank ( Hong Kong ) Ltd

Time: 24 April 2007 ( 6:30 to 8:00pm )

Venue: New Horizons Learning Centre, 201 Harbour Centre, 2/F, 25 Harbour Rd , Wanchai.

Redefining the role of technologies for Knowledge-leveraged organization

Speaker: Eric Tsui, Professor of Knowledge Management, Deputy Director of the Knowledge Management Research Centre, The Hong Kong Polytechnic University.

Venue: Hong Kong General Chamber of Commerce, 22/F United Centre, 95 Queensway

International Knowledge Management-Barometer Study. Different countries – different strategies?

Speakers: Prof. Dr. Wilkesmann, Maximiliane Wilkesmann & Ingolf Rascher, Department of Organizational Studies, Continuing Education and Social Management, University of Dortmund.

Time: 6:30 to 8:00pm

Venue: Hong Kong General Chamber of Commerce, 22/F United Centre, 95 Queensway

9 th Asia Pacific KM Conference

For Events in Singapore, please visit the website of the Singapore Information and Knowledge Management Society http://www.ikms.org